FAQS

A full refund is offered up to 60 days before check-in.

A 50% refund is offered up to 30 days before check-in.

A 0% refund occurs for cancellations less than 30 before check-in

PLEASE NOTE: For ALL cancellations, regardless of when the booking is cancelled, the credit card processing fee is NON-REFUNDABLE.

UNDER NO CIRCUMSTANCES are refunds issued due to covid if guests cannot travel to the resort less than 30 days before their check-in.

Credits due to covid will only be issued if the resort closes.

It is the guest's responsibility to secure themselves with travellers' insurance, so they are secure if they cannot travel.

Absolutely! Guest's who would like to stay with us again can contact us through the website for a returning guest discount.

At 3 Peaks Rentals, we have always taken cleaning very seriously. We guarantee your home away from home is cleaned to the highest measure for your stay through our enhanced cleaning policies and procedures.

As a good night's sleep is essential for enjoying your winter ski days and summer hiking days, all bed linens, including the duvet (blanket) covers, are further washed in our commercial-grade machines at high temperatures for your comfort. Now you can sleep with peace of mind in an entirely fresh bed.

Hearthstone Lodge guests - please use the designated recycling and garbage bins in the parkade throughout your stay. Ensure everything has been taken out of your unit and disposed of correctly at the end of your stay.

All other properties - please sort your garbage and recycling into the two separate bags and place it in the garage or by the front entrance. We kindly ask that you do not leave garbage or recycling outside due to active wildlife in the area

Our goal is to maximize your rental revenue as an owner and to leave more on your bottom line. We take a maximum commission of 25%.

Every owner who chooses our management will have access to a personal owner portal accessible through our website. In this portal, owners have access to all the dates their unit is booked and are able to block off dates they would like to stay.

Yes! We carefully selected and tested out linens for our program until we found the most luxurious sheets possible. We settled on extra-soft Pima cotton linens with a 600+ thread count. Our linen service further provides anything a guest would need, from hot tub towels to freshly washed duvet covers for each stay.

As we take great pride in caring for your unit, we do our laundry off-site to reduce wear and tear on your machines. Our laundry service includes washing and drying all linens and towels used by guests after each booking. We want every guest to be comfortable sleeping in a nice fresh bed with clean sheets and a clean blanket, which is why we also wash duvet covers after each stay.If any linens or towels are found to have stains we cannot remove, a replacement for that item is charged to the guest.

Definitely! We want to help owners maximize their revenue and also allow guests to get the most out of a home away from home.

If you can let us know in advance we would be happy to put a bottle of wine, chocolate, or have any other item ready for your guests.

Owners need to be mindful that wear and tear on short-term rentals is inevitable. However, as investors ourselves, we know the importance of checking the units for damage after each stay. Our cleaning teams are thoroughly trained to check the units for any damage after each rental to ensure nothing is missed. If damage from a guest is found, we retain the damage from the guest's damage deposit.

We clean the barbecue itself, the grease pan and any utensils used for the barbecue.