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FAQS

Property Management FAQ's

  • What Percentage of a Booking do You Take With Your Management?

    Our goal is to maximize your rental revenue as an owner and to leave more on your bottom line. We take a maximum commission of 25%.

  • How Does an Owner Book to Stay in Their Unit?

    Every owner who chooses our management will have access to a personal owner portal accessible through our website. In this portal, owners have access to all the dates their unit is booked and are able to block off dates they would like to stay.

  • Do You Have a Linen Program?

    Yes! We carefully selected and tested out linens for our program until we found the most luxurious sheets possible. We settled on extra-soft Pima cotton linens with a 600+ thread count. Our linen service further provides anything a guest would need, from hot tub towels to freshly washed duvet covers for each stay.

  • What Does Your Off-Site Laundry Service Include?

    As we take great pride in caring for your unit, we do our laundry off-site to reduce wear and tear on your machines. Our laundry service includes washing and drying all linens and towels used by guests after each booking. We want every guest to be comfortable sleeping in a nice fresh bed with clean sheets and a clean blanket, which is why we also wash duvet covers after each stay.If any linens or towels are found to have stains we cannot remove, a replacement for that item is charged to the guest.

  • Do You Perform Same Day Turn Arounds?

    Definitely! We want to help owners maximize their revenue and also allow guests to get the most out of a home away from home.

  • Can I Make a Special Request for a Booking?

    If you can let us know in advance we would be happy to put a bottle of wine, chocolate, or have any other item ready for your guests.

  • What Happens if There is Damage to My Unit After a Guest Stays?

    Owners need to be mindful that wear and tear on short-term rentals is inevitable. However, as investors ourselves, we know the importance of checking the units for damage after each stay. Our cleaning teams are thoroughly trained to check the units for any damage after each rental to ensure nothing is missed. If damage from a guest is found, we retain the damage from the guest's damage deposit.

  • Do You Clean Barbecues?

    We clean the barbecue itself, the grease pan and any utensils used for the barbecue.

Guest FAQ's

  • What is Your Cancellation Policy?

    A full refund is offered up to 60 days before check-in.

    A 50% refund is offered up to 30 days before check-in.

    A 0% refund occurs for cancellations less than 30 before check-in

    PLEASE NOTE: For ALL cancellations, regardless of when the booking is cancelled, the credit card processing fee is NON-REFUNDABLE.

    UNDER NO CIRCUMSTANCES are refunds issued due to covid if guests cannot travel to the resort less than 30 days before their check-in.

    Credits due to covid will only be issued if the resort closes.

    It is the guest's responsibility to secure themselves with travellers' insurance, so they are secure if they cannot travel.

  • Do You Give Returning Guests Discounts?

    Absolutely! Guest's who would like to stay with us again can contact us through the website for a returning guest discount.

  • What Are Your Cleaning Policies?

    At 3 Peaks Rentals, we have always taken cleaning very seriously. We guarantee your home away from home is cleaned to the highest measure for your stay through our enhanced cleaning policies and procedures.

    As a good night's sleep is essential for enjoying your winter ski days and summer hiking days, all bed linens, including the duvet (blanket) covers, are further washed in our commercial-grade machines at high temperatures for your comfort. Now you can sleep with peace of mind in an entirely fresh bed.

With 3 Peaks cleaning, we want to take the best care possible of your unit while in our hands. We go the extra mile because we want to ensure your guests feel comfortable, cozy, and excited to stay in a clean unit. After all, a clean unit means a happy guest, and a happy guest makes for a happy and proud owner. We know we have done our job right when we can make our owners and their guests renting experience a good one!

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