The person placing the reservation must be the same as the credit cardholder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest's invitees, and all discussions regarding reservation, cancellation and damage policies will be discussed with the guest, not the guest's invitees.
PAYMENT SCHEDULE – RESERVATIONS MORE THAN 60 DAYS PRIOR TO THE DATE OF ARRIVAL
- 50% of the reservation total is due at the time of booking.
- 60 days before the arrival - the remaining balance will be due.
*The second payment due for all reservations made more than 60 days prior to the date of arrival will be processed automatically by 3 Peaks Rentals unless otherwise notified.
PAYMENT SCHEDULE – RESERVATIONS LESS THAN 60 DAYS PRIOR TO THE DATE OF ARRIVAL
- 100% of the reservation total is due at the time of booking.
- 98% refund if canceled at least 60 days before the arrival date. The non-refundable 2% consists of the credit card processing fee.
- 50% refund if the booking is canceled more than 30 before the arrival date.
- No refund or credit if canceled less than 30 days before the arrival date.
Refunds will not be issued for any reasons out of 3 Peaks Rentals’ control such as, but not limited to, bad weather, poor road conditions, snow conditions, power outages, forest fires, flooding, war, terrorism or pandemic.
Guests are expected to respect the property during their stay. A damage pre-authorization will be taken and 3 Peaks Rentals reserves the right to capture any and all of the pre-authorized amount for losses and damages sustained to the vacation property by negligence or intentional damage duration Guests occupancy. This is including but is not limited to excessive cleaning, fines/assessments, repairs, or replacements. The pre-authorization amount depends on the property size:
Studio/ 1 Bedroom
4 bedroom +
Any damage found in the unit MUST be reported to 3 Peaks Rentals within 12 hours of check-in.
Should any of the aforementioned costs exceed the pre-authorized amount, 3 Peaks Rentals reserves the right to charge any additional amount to cover the difference in total costs incurred.
If there are concerns or issues with your rental property, please contact our office immediately. No refunds or considerations are given unless we are notified of problems as soon as they arise during your stay.
All of our properties are privately owned. We do our very best to honour all bookings made but there are unforeseen circumstances where we may need to relocate guests, examples may include, the sale of a home or flood within the property. If for any unforeseen reason, the property you have booked is not available, 3 Peaks Rentals reserves the right to relocate you to a similar property.
MINIMUM AGE REQUIREMENT
The minimum age to make a booking is 25 years old and the person who made the booking must be present at the time if check-in and throughout the duration of the stay. Younger guests are welcome when accompanied by guardians who meet the respective age requirements.
Check-in is at 4:00 PM except for same-day arrival bookings. Early arrival may be arranged, pending other reservations and the housekeeping schedule. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check-in time.
SAME DAY ARRIVAL BOOKINGS
3 Peaks Rentals reserves the right to adjust the check-in time for bookings made on the same day as the arrival date. Depending on the time when the same-day arrival booking is made, we can push the check-in time to as late as 7 PM.
Check-out is at 10:00 AM. Your prompt departure is required so we can prepare the vacation rental for incoming guests. Any guests that do not vacate the property by the 10:00 AM checkout time may be charged an additional night's stay. A late departure may be arranged by calling our office directly, pending other reservations, and the housekeeping schedule. Requested late departure must be pre-approved and fees may apply.
No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Please inform us of any change in the number of guests before your arrival so the property can be prepared appropriately for your group.
Unless stated otherwise, all of our properties have one free parking stall included in the rental. Please ensure you use only the areas assigned to you. Parking elsewhere may lead to your vehicle being towed at your own expense. Additional parking stalls may be available in any of the unreserved stalls/visitor parking but cannot be guaranteed - please obey signage and use at your own risk. Please note that most parking garages in Sun Peaks do not accommodate oversize vehicles. If you need assistance finding parking alternatives for your oversized vehicle please contact us in advance. Please note that additional parking costs due to an oversize vehicle will be at the guest's expense. If you arrive and the parking stall is occupied, please contact us immediately.
Quiet hours throughout Sun Peak Resort are from 10:00 PM to 8:00 AM. Please respect your fellow neighbor and follow the quiet hours. Excessive noise after hours is subject to a $250.00 fine without warning. If there is excessive noise or music, any illegal activity, or evidence of a violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed.
Hot tubs are a great way to relax after a day on the hill. We kindly ask that all guests be respectful of the following hot tub rules:
- Hot tub quiet hours are 10:00 pm to 8:00 am.
- No eating in the hot tub.
- No pets in the hot tub.
- No glass in the hot tub at any time. Plastic cups are provided. There will be a $250.00 charge if the hot tub requires draining due to glass removal.
- No sitting on furniture after exiting the hot tub.
- The hot tub lid must be placed securely into place after use.
- Please note that the hot tub maintenance team will stop by daily to service the hot tub.
*Blue and white hot tub towels are provided for your use during your stay.
BIKES AND SKIS IN PROPERTIES
There are absolutely no bikes permitted in our rental properties unless otherwise agreed upon by 3 Peaks Rentals. If there is evidence of a bike found within the property you will be subject to a $500.00 fee. In addition, many complexes have regulations against having skis and snowboards in the properties, elevators, and hallways. Upon arrival please be sure to notify the front desk for options if you need ski, snowboard, and bike storage.
We ensure that all our properties are fully cleaned and ready for your arrival. This includes tissue, toilet paper, paper towels, garbage bags, bathroom amenities, laundry detergent, dish detergent, dishwasher pods, olive oil, ground coffee, coffee filters, salt, pepper, clean bed linens, and towels. A clean is not done during your stay unless a mid-stay clean is requested. If you require additional supplies during your stay, please contact our office. Please note all bookings over 14 days are subject to a mid-stay clean which is to be paid by the guest.
LINENS & TOWELS
ALL duvet covers are washed after each clean and ready for your arrival. Please note that for this reason our bunk beds do NOT come with flat sheets. If you would like flat sheets during your stay, please notify our office prior to your arrival. The linens and towels provided belong to the property. If using towels from the property at a common hot tub or pool, please be sure to return all towels directly to the property or a charge of $25.00 per towel will apply.
Black makeup towels have been provided for your use during your stay. Please avoid using makeup, foundation, tanning products, face medications/creams and other products with our regular towels as these products can stain and/or bleach towels and linens.
No smoking of any kind is permitted in the property, on balconies or patios, or on the complex property (including all outdoor common areas and pathways). “Smoking” means inhaling, exhaling, breathing, carrying, or possessing any lighted or electronic cigar, cigarette, pipe, vaporizer, joint, or other tobacco or marijuana product in any manner or in any form. This is a complex rule and violators will be subject to $500.00 fines. There are designated smoking areas located throughout the resort. Please contact our office for more information.
No pets of any kind are permitted at the property except as specifically authorized in the property description and your reservation. If your pet is permitted in the property, a non-refundable pet fee of $15.00 per day (plus tax) per pet will be charged. Please keep your pet off of the furniture (including the couches, chairs, and beds) and pick-up and properly dispose of your pet’s excrement. If it is discovered that you have a pet in a non-pet friendly property you will be subject to a $500.00 fee.
Drains are not to be used for any peelings, husks, coffee grinds or food items that would not otherwise deteriorate in water. Please do not pour grease down the drain. Do not put any feminine products or cleansing wipes in the toilet. If a clog occurs based on the misuse outlined above guests will be held liable for the cost of the plumber.
RIGHT OF ENTRY
3 Peaks Rentals may need to gain access to the property in the event of an emergency or maintenance issue. Depending on the situation, 3 Peaks Rentals will at your invitation remedy any problem you report, at reasonable times and with reasonable notice. In the event 3 Peaks Rentals reasonably deems an emergency in the property that threatens persons or property, 3 Peaks Rentals will have the authority to gain access to the property without guest approval.
SECURITY & SAFETY RISKS
Always lock doors and windows when you leave the vacation rental. When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. 3 Peaks Rentals does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard.
Upon check-out, please leave the property in the same general condition as when you arrived. Remove all food from the refrigerator and ensure dishes are left clean or placed in the dishwasher with the dishwasher turned on. Extra cleaning charges will be applied if the state of the home has been left excessively dirty. Staff will arrive shortly after your departure to thoroughly clean and inspect the property.
GARBAGE and RECYCLING
All garbage and recycling should be separated and bagged prior to departure. Please ensure that garbage, recycling and refundable bottles are NOT mixed. Contaminated recycling will not be possible to recycle at the Sun Peaks transfer station. Garage and recycling should NOT be left on carpeted areas. Please do not leave any garbage or recycling outside of the unit (including patios and balconies). Please also be sure to clean barbecues thoroughly after use. If you require garbage and recycling removal during your stay, please notify our office and we will schedule a time to remove it for you.
LIMITATION OF LIABILITY
The Property Manager acts as a rental agent only in respect of the accommodation provided and is not the owner or occupier of the accommodation. The Property Manager will make every effort to ensure that the accommodation is provided as described for the time reserved or to provide alternate equivalent accommodation. The Property Manager cannot guarantee that the accommodation will be available as reserved, as there are matters beyond its control including but not limited to loss of the accommodation by fire, flood, earthquake, or other damage, changes of ownership, termination of management services, changes in the law, or seizure or other loss of the accommodation property. Beyond a refund of all payments made, the Property Manager assumes no responsibility or liability arising out of the accommodation not being available or suitable. The Property Manager assumes no responsibility or liability for injury, loss, or damage arising out of the use or occupation of the accommodation. In agreeing to terms and conditions within this agreement you are hereby removing the Property Manager of any liabilities resulting from any amenities/liabilities such as tubs, hot-tubs, decks, slippery surfaces, ice.
You agree to hold harmless and indemnify 3 Peaks Rentals for all losses, damages, and claims for property damage, personal injury, or monetary loss (including attorneys’ fees) resulting from your actions or omissions, and the actions or omissions of your Occupants, during your stay. All guest(s) and their invitees use the vacation property structures and premises at their own risk. 3 Peaks Rentals and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify 3 Peaks Rentals Ltd. and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including the cost of defense, arising out of or in any way connected with the guest(s) use of the property.
Please do not hesitate to contact us if you have any questions:
Email: [email protected]