3 Peaks Rentals – Privacy and Cookies Policy
Updated: May 14, 2025
Our Commitment to Your Privacy
At 3 Peaks Rentals, your privacy matters. We are dedicated to protecting the personal information of our guests, customers, website visitors, and subscribers per the British Columbia Personal Information Protection Act (PIPA).
Who This Policy Applies To
This policy applies to personal information collected by 3 Peaks Rentals through:
- Our website and online booking tools
- Our mobile app
- Our social media channels
- Email and other digital communications
- Promotions, contests, surveys
- Contact forms and customer service interactions
Note: PIPA does not apply to certain business contact details or publicly available information—this policy only covers personal information subject to privacy regulations.
What Personal Information Do We Collect
We may collect various types of personal information depending on how you interact with us. This may include:
- Name, email address, phone number, and postal address
- Booking details and property preferences
- Payment and billing information
- Communication and marketing preferences
- IP address, device ID, browser type, and website usage via cookies
- Communication logs
We collect most of this information directly from you. In some cases, we may collect it from public sources or third parties with your consent.
Why We Collect Your Information
Your information helps us deliver and improve our services, maintain safety, and keep you informed. We use it to:
- Process and manage bookings
- Communicate updates, promotions, or service information
- Customize your experience and provide personalized offers
- Run promotions, contests, and events
- Send SMS notifications (with your prior consent)
- Monitor property usage and improve our offerings
- Ensure guest and staff safety
- Meet legal and operational requirements
- Improve our website, app, and guest experience
We only use your information for the purposes you’ve agreed to or where required by law.
Disclosure Of Personal Information
We do not sell or share your personal information — including SMS consent and phone numbers — with third parties or affiliates.
We may share data with trusted service providers (e.g., hosting providers) strictly for business operations, under strict confidentiality agreements.
We may disclose non-personally identifiable, aggregated data (e.g., booking trends) to partners such as Tourism Sun Peaks.
Cookies and Digital Tracking
To improve your online experience, we use cookies and similar technologies. These small files help us understand how visitors use our website, remember your preferences, and show content that’s more relevant to you.
Types of Cookies We Use
- Essential Cookies – Enable core functions like page navigation and secure areas
- Performance Cookies – Collect data for website analytics and optimization (e.g., Google Analytics)
- Marketing Cookies – Help us show you relevant promotions or advertisements
- Functionality Cookies – Save your preferences for a smoother experience
You’ll be asked to accept cookies when you visit our website. You can always manage or disable cookies through your browser settings—just note that doing so may affect site performance or features (like booking).
Third-Party Cookies
Trusted partners such as analytics or advertising providers may also place cookies on your device. You can opt out of tools like Google Analytics via their opt-out page.
Third-Party Links
Our website may contain links to external sites. Once you leave our platform, their privacy practices apply—not ours. We encourage you to review the privacy policies of any third-party websites you visit.
How We Keep Your Information Safe
Your privacy is our responsibility. We use secure systems and safeguards—digital, physical, and organizational—to prevent unauthorized access, loss, or misuse of your information. We also require our partners and service providers to follow comparable data protection standards.
Please help us keep your data safe by protecting your account credentials and notifying us if you suspect any unauthorized use.
SMS & Mobile Policy (TCR Compliance)
If you opt-in to receive SMS from 3 Peaks Rentals, you agree to receive occasional messages related to booking reminders, promotions, special offers, and updates.
SMS Disclosure:
By opting in to receive SMS from 3 Peaks Rentals, you agree to receive occasional messages related to booking reminders, promotions, special offers, and updates. Message & data rates may apply. Messaging frequency may vary.
- Reply ‘STOP’ to opt out.
- SMS ‘STOP’ Message Example: “You’ve opted out of 3 Peaks Rentals SMS messages. You will no longer receive texts. To rejoin, reply START.”
- Reply ‘HELP’ for support.
- SMS ‘HELP’ Message Example: “Thank you for contacting 3 Peaks Rentals. We’ll be in touch soon. For immediate assistance, visit www.3peaksrentals.com, call +1 (250) 319-7902, or email bookings@3peaksrentals.com.”
Your SMS consent and phone number will never be shared with third parties or affiliates.
Consent and Your Choices
By using our website, booking a stay, or otherwise sharing your information, you consent to its use as outlined in this policy.
You can withdraw your consent at any time unless doing so would conflict with legal or contractual obligations. To unsubscribe from marketing communications, simply respond to any promotional email with “Unsubscribe”.
Access and Accuracy
You have the right to:
- Request access to your personal information
- Ask for corrections if anything is inaccurate
- Withdraw consent for certain uses
We rely on you to keep your information up to date—please let us know of any changes.
Privacy Policy Accessibility
This Privacy Policy is published at https://www.3peaksrentals.com/privacy-policy/ and accessible from the footer of our website.